Most orders placed by 4 p.m. EST, ship out the same day via UPS, Monday through Friday, excluding National Holidays. Orders usually ship the same day, otherwise it ships the next business day 1-2 business day after you order. Shipping time on customized items vary. International shipments vary according to destination country and customs delays/processing time cannot be calculated or guaranteed. Duties and Taxes for for international shipments are not included in your shipping price.
Our hours of operation for shipping are Monday through Friday, 10 a.m. to 6 p.m. EST, excluding weekends and major USA holidays.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
TRANSIT TIMES
Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between us and you, Whether your parcel is a domestic (USA) or international (everywhere else) shipment, What delivery method you select ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
Domestic (United States)
United States Postal Service (USPS): 2-7 Business Days - Estimated
United Parcel Service (UPS Ground): 1-7 Business days - Estimated
United Parcel Service (UPS 3 Day Select) - 3 business days - Guaranteed
United Parcel Service (UPS 2 Day Air) - 2 business days - Guaranteed
United Parcel Service (UPS Next Day Air): 1 business day - Guaranteed
International (Everywhere else in the world)
United Parcel Service (UPS Worldwide Expedited): 2-5 Business Days (Does NOT account for time spent at customs, border inspection facilities, etc.)
RETURNS
Our return policy is outlined on Section 3 of the Terms of Service. Please read carefully before initiating a return request. You must obtain written authorization from us before returning your product. If approved, a return authorization number will be assigned to your order. If you return your product without prior authorization from us, your return will not be honored.
To initiate a return request, please email us to info@kingofsparklers.com and provide your order number and a reason for return.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You may return most new, unopened items within 30 days of delivery for a full refund less shipping and a 20% restocking fee. Shipping costs are non-refundable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kingofsparklers.com. SALE ITEMS (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kingofsparklers.com with “Exchange Request” on the subject line.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
WHERE TO MAIL YOUR RETURN
KING OF SPARKLERS, LLC - 1025 SE 5th Street, Hialeah, FL 33010 Phone Number : 1-800-913-5122 Email : info@kingofsparklers.com